Help Center
Short step-by-step guides for setting up and running your property in BaanHost.
Getting started
Getting startedThe setup wizard creates your property, rooms and base rate in one go; the setup checklist on the Today page walks you through the rest.Sample dataTry BaanHost on a sample property full of bookings, guests and payments, then remove it with one tap.Free onboarding helpNew customers can book one free remote session in which we set up units, rates and channels together with you.
Set up your property
Communities, units and Excel importCreate your property, add room types and units one by one, or import all your units from an Excel file.Rates and the rate gridSet base rates, change prices for any dates, add restrictions such as minimum stay, and use the rate grid in landscape on your phone.Import your existing bookingsEnter the bookings you already have before you connect Airbnb or Booking.com, so no room is sold twice.Payment methods and the guest payment pageSet up bank transfer (with IBAN/SWIFT), PromptPay QR and payment links, send guests their payment page, and confirm the payments they report.Staff, roles and permissionsTen roles, each with its own job. Pick a role when you invite someone, fine-tune one person's permissions if needed, and let staff check what they can do.
Day to day
Tape chart: zoom, drag and landscapeZoom in and out, make bars thicker or thinner, move bookings by dragging, create bookings by selecting days, and use landscape on a phone.Check-in, passport scan and chipCheck guests in from the Today page, fill in guest details by scanning the passport, and confirm them by reading the passport chip.Night auditClose each business day automatically: post room charges, create the daily report, flag overdue check-outs and lock the day.Backdated payments and month lockingYou can record a payment for any past date, with a reason and a trail. Once the books are checked, lock the month: nobody can change it, and only the owner can unlock it.Receipts and tax invoicesFill in your invoice details once, then issue numbered receipts and tax invoices as PDF from any booking.TM30 guest reporting (Thailand)Foreign guests are listed for reporting at check-in; export the file for the immigration system and mark it as filed within 24 hours.
Channels & guests
Connect Airbnb and Booking.comTwo-way sync through Channex: your availability and rates go out, bookings come in. Set the property type, connect each platform and match your rooms.Direct booking page: bookings without commissionPublish your own booking link on your website and social profiles. Guests send a request, your front desk turns it into a booking and sends the payment page. Phone and WhatsApp bookings are entered by hand as before.Automatic reminders and message templatesSend arrival guides, payment reminders and thank-you notes in the guest's language, automatically by email or with one tap by WhatsApp, SMS or email.
Account & plan
Free onboarding help
Read moreNew customers can book one free session: we set up your units, rates and channels with you remotely. More than 100 units? Contact us too. Email to book: [email protected]