Automatic reminders and message templates

Send arrival guides, payment reminders and thank-you notes in the guest's language, automatically by email or with one tap by WhatsApp, SMS or email.

Message templates

1. Open More → Message templates.
2. Tap Generate defaults, choose the languages your guests speak and tap Generate. BaanHost writes a full set of messages for each language.
3. Tap a template to change the wording. Placeholders such as {guest_name}, {check_in}, {door_code}, {address} or {pay_link} are filled in for each booking.

Send a message by hand

1. Open the booking and tap Send message.
2. Choose the Message type and the Language. The guest's own language is marked.
3. Change the text if needed, then send:
   • WhatsApp opens WhatsApp with the message ready; you tap send.
   • SMS opens your phone's messages app.
   • Email sends the email through BaanHost.
   • Share for LINE or any other app; Copy to paste it yourself.

The Today page also lists Messages to send: the arrival guide for tomorrow's guests, the welcome for today's arrivals and the thank-you for today's departures. Tap Send on each.

Automatic reminders

Owners and managers open More → Automatic reminders. Every rule is off until you turn it on:

• Pre-arrival guide: door code, address and online registration link, a few days before check-in.
• Arrival-day note: a welcome on the morning of arrival.
• Post-checkout thanks: thanks and a review request after check-out.
• Deposit reminder: a reminder with the payment link for bookings still owing a deposit.
• Overdue reminder: for in-house guests with an open balance, every few days.
• Monthly rent notice: for long stays billed monthly.
• Monthly owner statement: last month's statement PDF to each unit owner.

For each rule, set how many days before or after, and the Send at time. Times follow your organization's time zone.

Recent activity shows what was sent or skipped and why. All emails are listed under More → Email log.