Night audit
Close each business day automatically: post room charges, create the daily report, flag overdue check-outs and lock the day.
Night audit closes the previous business day at a set time every night. It is meant for hotels and guest houses with nightly stays; long-stay rentals can leave it off.
Turn it on
The Owner sets it up. The Owner, Manager and Front desk can run it by hand.
- Open More → Night audit (on a tablet: Settings → Night audit).
- Turn on Enable night audit and choose the Audit time. It follows your organization's time zone.
- Choose what it does:
- Overdue check-out alerts: guests past their check-out date appear in the bell.
- Post room charges nightly: every night, the room rate of in-house guests is added to their folio.
- Daily report: occupancy, arrivals and departures, room revenue, payments, expenses and outstanding balances, saved every night.
- Lock the business day: payments and expenses on or before the closed day can no longer be changed.
Every change is saved immediately.
No-shows are never released by themselves
A booking whose arrival date has passed without check-in is listed in the daily report and the bell, but the room stays held. Open the booking and either tap Check in or Mark as no-show. A no-show frees the room at once and offers it again on connected channels. The deposit is kept; refund it separately if you want.
Marked by mistake? Open the booking and tap Reinstate booking.
Close a day by hand or unlock it
- The status card shows when the last day was closed. If the audit has not run, tap the button to close that date now.
- Need to fix something on a locked day? Tap Unlock a day, choose the day and give a Reason. That day and later can be changed again, and the unlock is written to the audit log. The Owner and Manager can unlock days.
Daily reports
The reports of the last 30 days are listed at the bottom of the page. Tap one to see the details or share it as a PDF. Accountants can read the reports but not change the settings.