[{"data":1,"prerenderedAt":58},["ShallowReactive",2],{"help-en-automations":3},{"art":4,"related":51},{"slug":5,"title":6,"desc":7,"blocks":8},"automations","Automatic reminders and message templates","Send arrival guides, payment reminders and thank-you notes in the guest's language, automatically by email or with one tap by WhatsApp, SMS or email.",[9,12,18,21,23,28,31,33,35,45,47,49],{"t":10,"html":11},"h2","Message templates",{"t":13,"items":14},"ol",[15,16,17],"Open \u003Cb>More\u003C\u002Fb> → \u003Cb>Message templates\u003C\u002Fb>.","Tap \u003Cb>Generate defaults\u003C\u002Fb>, choose the languages your guests speak and tap \u003Cb>Generate\u003C\u002Fb>. BaanHost writes a full set of messages for each language.","Tap a template to change the wording. Placeholders such as {guest_name}, {check_in}, {door_code}, {address} or {pay_link} are filled in for each booking.",{"t":19,"html":20},"note","Fill in the door code and access note on each unit, and the address and contact phone on the community, so the placeholders have something to show.",{"t":10,"html":22},"Send a message by hand",{"t":13,"items":24},[25,26,27],"Open the booking and tap \u003Cb>Send message\u003C\u002Fb>.","Choose the \u003Cb>Message type\u003C\u002Fb> and the \u003Cb>Language\u003C\u002Fb>. The guest's own language is marked.","Change the text if needed, then send:\u003Cul class=\"sub\">\u003Cli>\u003Cb>WhatsApp\u003C\u002Fb> opens WhatsApp with the message ready; you tap send.\u003C\u002Fli>\u003Cli>\u003Cb>SMS\u003C\u002Fb> opens your phone's messages app.\u003C\u002Fli>\u003Cli>\u003Cb>Email\u003C\u002Fb> sends the email through BaanHost.\u003C\u002Fli>\u003Cli>\u003Cb>Share\u003C\u002Fb> for LINE or any other app; \u003Cb>Copy\u003C\u002Fb> to paste it yourself.\u003C\u002Fli>\u003C\u002Ful>",{"t":29,"html":30},"p","The \u003Cb>Today\u003C\u002Fb> page also lists \u003Cb>Messages to send\u003C\u002Fb>: the arrival guide for tomorrow's guests, the welcome for today's arrivals and the thank-you for today's departures. Tap \u003Cb>Send\u003C\u002Fb> on each.",{"t":10,"html":32},"Automatic reminders",{"t":29,"html":34},"Owners and managers open \u003Cb>More\u003C\u002Fb> → \u003Cb>Automatic reminders\u003C\u002Fb>. Every rule is off until you turn it on:",{"t":36,"items":37},"ul",[38,39,40,41,42,43,44],"\u003Cb>Pre-arrival guide\u003C\u002Fb>: door code, address and online registration link, a few days before check-in.","\u003Cb>Arrival-day note\u003C\u002Fb>: a welcome on the morning of arrival.","\u003Cb>Post-checkout thanks\u003C\u002Fb>: thanks and a review request after check-out.","\u003Cb>Deposit reminder\u003C\u002Fb>: a reminder with the payment link for bookings still owing a deposit.","\u003Cb>Overdue reminder\u003C\u002Fb>: for in-house guests with an open balance, every few days.","\u003Cb>Monthly rent notice\u003C\u002Fb>: for long stays billed monthly.","\u003Cb>Monthly owner statement\u003C\u002Fb>: last month's statement PDF to each unit owner.",{"t":29,"html":46},"For each rule, set how many days before or after, and the \u003Cb>Send at\u003C\u002Fb> time. Times follow your organization's time zone.",{"t":19,"html":48},"Automatic messages go out by email, so only guests with an email address receive them. For the others, the arrival guide, the welcome and the thank-you wait on the Today page under \u003Cb>Messages to send\u003C\u002Fb>, ready to send by WhatsApp or SMS. Nobody gets the same reminder twice on one day.",{"t":29,"html":50},"\u003Cb>Recent activity\u003C\u002Fb> shows what was sent or skipped and why. All emails are listed under \u003Cb>More\u003C\u002Fb> → \u003Cb>Email log\u003C\u002Fb>.",[52,55],{"slug":53,"title":54},"connect-channels","Connect Airbnb and Booking.com",{"slug":56,"title":57},"direct-booking","Direct booking page: bookings without commission",1791101550593]